Legal Documents
AegisWire is committed to transparency in how we operate, process data, and govern access to our platform. All documents below apply to use of the AegisWire platform and website.
Terms of Service
The agreement governing access to and use of the AegisWire platform, including subscription terms, acceptable use, liability, and dispute resolution.
Privacy Policy
How ITLOX LTD (trading as AegisWire) collects, uses, stores, and protects personal data. Covers GDPR, UK GDPR, and applicable US state privacy law obligations.
Refund & Cancellation Policy
Enterprise refund terms, cancellation notice requirements, billing dispute process, and chargeback policy. All fees are non-refundable except as stated.
Acceptable Use Policy
Permitted and prohibited uses of the AegisWire platform, including security requirements, prohibited conduct, and enforcement procedures.
Service Level Agreement
Standard service availability targets, support tiers, incident response commitments, and service credit framework. Enterprise SLA available on request.
AI & Automated Systems Disclaimer
Limitations and responsibilities relating to automated policy enforcement, AI-assisted features, anomaly detection, and algorithmic decision-making in the platform.
DMCA & Intellectual Property Notice
Copyright ownership, trademark policy, DMCA takedown and counter-notice procedures, and intellectual property complaint process.
Cookie Policy
Information about cookies and similar tracking technologies used on the AegisWire website and how to manage your preferences.
Data Processing Addendum
GDPR Article 28 compliant data processing terms for enterprise customers for whom AegisWire acts as a data processor.
Sub-Processor List
List of third-party sub-processors engaged by AegisWire to deliver the platform: AWS (infrastructure, email) and Stripe (payments). No other sub-processors.
Legal enquiries
For legal notices, data subject requests, or compliance enquiries, contact legal@aegiswire.com. For general enquiries, contact intl@aegiswire.com.